SHIPPING AND RETURNS
We currently ship to any address in the United States, including APOs, FPOs and PO Boxes.
Our goal is to offer you the fastest and lowest-cost shipping method. We use UPS and FedX Ground and Frieght. Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.
Shipment Delivery Time
Your purchase of in-stock merchandise will be shipped same day when order is received by 2:00 PM EST Monday through Friday, not including standard business holidays. Orders received after 2 PM EST will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Allow 3-10 business days for delivery of your order. If shipment of your order is delayed, Custom Crete Warehouse will notify you by email.
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call Custom Crete Warehouse Customer Service (203.773.9980) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call the shipping company to make arrangements to return the damaged order.
Custom Crete Warehouse does everything in its power to ensure that you get the highest quality concrete supplies and accessories you ordered quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible.
Any cement products, acid stains or Element stains are non-returnable. All other unused products with no broken seals may be returned within 30 days for a refund of your payment minus shipping charges and 15% restocking fee.