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FREQUENTLY ASKED QUESTIONS

What are your hours of operation?
Do you sell to only contractors?
Do you offer training clinics?
Do you offer equipment rentals?
How do I cancel my order after it has been placed?
When returning any item, do I get a refund or store credit?



What are your hours of operation?

Custom Crete Warehouse is open 7am to 4:30pm, Monday through Friday. We are closed on holidays.




Do you sell to only contractors?

No. We ask that you be sure to know the products that you are purchasing before ordering. We will not be held responsible to misused products. Upon ordering it is required that you agree to our disclaimer.




Do you offer training clinics?

Yes. Periodically throughout the year we will offer seminars on various techniques. Dates will be announced not only in the shop but also on this website. Sign-up with payment is required before the seminar date.




Do you offer equipment rentals?

Yes. We rent stamps only to contractors on a daily or weekly basis. These can not be shipped. You must pick-up and drop-off the stamp at the shop in North Haven. Please call for pricing, availability and reservations.




How do I cancel my order after it has been placed?

Orders that have been placed before 2pm, are shipped out usually on the same day. If you would like to cancel an order then call to see if it has already gone out. If not we will be glad to cancel. If it has gone out, then you will be responsible for shipping charges.




When returning any item, do I get a refund or a store credit?

Please specify when you return an item if you would like a store credit or refund. Refunds will be charged back to the originally used credit card. If you paid by check, then a refund will not be issued until 7 business days after we have received the check.



 
  Custom Crete Warehouse • 45 McDermott Road • North Haven, CT 06473 • 203-668-5341 • Email Us  
     
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